At WholesaleHarbor.com (“WholesaleHarbor,” “we,” “us,” or “our”), accessible from https://wholesaleharbor.com, protecting the privacy and security of our business customers and website visitors is one of our top priorities.
This Privacy Policy outlines the types of personal and business information we collect, how we use and protect it, and your rights regarding your data when you visit our website, register a wholesale account, or place bulk orders with us.
By using WholesaleHarbor.com, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect several types of information to provide and improve our B2B wholesale services to you:
A. Personal & Business Information You Provide
When you register a wholesale account, request sample kits, place an order, subscribe to our newsletter, or contact support, we may ask you for:
- Contact Information: Full name, business email address, phone number, and WhatsApp contact details.
- Business Details: Company/store name, business type (e.g., boutique owner, online retailer, distributor), tax ID / VAT number, and business website/social media links.
- Shipping & Billing Data: Shipping address, billing address, and recipient contact details.
- Payment Information: Payment details processed through secure third-party payment gateways (e.g., PayPal, credit card processors, bank transfer details). Note: We do not directly store your credit card numbers on our servers.
B. Automatically Collected Information
When you navigate through WholesaleHarbor.com, we automatically collect certain technical data using cookies and tracking technologies:
- Log & Device Data: IP address, browser type, operating system, referring URLs, device type, pages viewed, time spent on pages, and access timestamps.
- Cookies & Tracking: Information about your browsing session, shopping cart items, and site interactions (see Section 5 for Cookie details).
2. How We Use Your Information
We use the collected information for various legitimate business purposes, including to:
- Process & Fulfill Orders: Process transactions, manage bulk shipments, send tracking details, and process sample requests or returns.
- Account Management: Create and maintain your business account, verify wholesale buyer status, and apply tier-based or promotional discounts (e.g., Welcome Coupon Bundles).
- Customer Support: Respond to inquiries, provide product advice, manage custom packaging/OEM requests, and handle after-sales issues.
- Marketing & Communications: Send you updates on new arrivals, flash sales, price drops, and industry insights via email or messaging platforms (you may opt out at any time).
- Website Optimization & Analytics: Monitor site performance, prevent fraud, improve website layout, and enhance the overall wholesale purchasing experience.
- Legal & Compliance: Comply with tax regulations, international customs requirements, and legal obligations.
3. How We Share & Disclose Information
We do not sell, rent, or trade your personal or business data to third parties. We only share information with trusted service providers strictly necessary to operate our business:
- Logistics & Express Freight Providers: Shipping details are shared with shipping partners (e.g., DHL, FedEx, UPS, freight forwarders) solely to deliver your orders.
- Payment Processors: Transaction details are passed securely to payment processors (e.g., PayPal, Stripe, bank networks) for payment verification and fraud protection.
- Technical Service Providers: Web hosting, database management, email service platforms, and analytics providers (e.g., Google Analytics) operating under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, court order, customs enforcement, or to protect the rights, property, and safety of WholesaleHarbor, our users, or others.
4. Data Security
We implement rigorous physical, technical, and administrative security measures to safeguard your personal and business information:
- SSL/TLS Encryption: Secure Socket Layer (SSL) technology encrypts all data transmitted between your browser and our website.
- Secure Storage: Customer data is stored on protected servers with restricted access controls.
- Payment Compliance: Payment processing adheres to PCI-DSS standards.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.
5. Cookies and Tracking Technologies
WholesaleHarbor.com uses cookies, web beacons, and similar tracking technologies to:
- Remember your account preferences and items in your cart.
- Understand how you interact with our website to optimize page loading speeds and navigation.
- Deliver relevant B2B promotions and updates.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may limit your ability to use certain features of our site (such as saving items in your wholesale shopping cart).
6. Data Retention
We retain your personal and business information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including fulfilling orders, satisfying legal or tax obligations, and resolving disputes.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access & Portability: Request a copy of the personal data we hold about you.
- Correction: Request that we update or correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions (e.g., retaining transaction records for tax compliance).
- Opt-Out of Marketing: Unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of our emails or contacting support.
- GDPR Rights (EU/UK Users): Right to restrict processing, object to processing, and data portability.
- CCPA/CPRA Rights (California Residents): Right to know what personal information is collected, right to opt out of the sale/sharing of personal information (Note: We do not sell personal information).
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
WholesaleHarbor.com may contain links to external third-party websites or services (e.g., logistics tracking portals or social media pages). We are not responsible for the privacy practices, content, or policies of those third-party sites. We encourage you to review their privacy policies before providing any personal data.
9. International Data Transfers
As an international B2B platform, your information may be transferred to and processed on servers located outside of your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy regardless of where it is processed.
10. Children’s Privacy
WholesaleHarbor.com is a B2B wholesale platform intended solely for business professionals and adults aged 18 and older. We do not knowingly collect personal information from children under the age of 16.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on this page and updating the “Last Updated” date at the top.
12. Contact Us
If you have any questions, concerns, or data privacy requests regarding this Privacy Policy, please contact our Data Protection Team:
- Brand / Company: WholesaleHarbor
- Website: https://wholesaleharbor.com
- Email: privacy@wholesaleharbor.com (or your contact email)
- Customer Support: Available via Contact Us / Live Chat on WholesaleHarbor.com