Welcome to WholesaleHarbor.com (“WholesaleHarbor,” “Website,” “we,” “us,” or “our”). By accessing or using our Website, registering a wholesale account, purchasing sample kits, or placing bulk wholesale orders with us, you (“Customer,” “Buyer,” “User,” or “you”) agree to be bound by the following Terms of Service (“Terms”).
Please read these Terms carefully before using our platform. If you do not agree with any part of these Terms, you must not access or use WholesaleHarbor.com.
1. General & Business Eligibility
- B2B Platform: WholesaleHarbor.com is a Business-to-Business (B2B) wholesale platform intended exclusively for commercial entities, retail boutique owners, online sellers, and authorized distributors.
- Age & Authority: By creating an account or placing an order, you represent and warrant that you are at least 18 years of age and have the legal authority to bind your business or organization to these Terms.
2. Account Registration & Security
- Account Creation: To access wholesale pricing and place orders, you must register an account with accurate, current, and complete business information.
- Account Confidentiality: You are responsible for maintaining the confidentiality of your account login credentials and password. You agree to accept responsibility for all activities that occur under your account.
- Account Suspension: We reserve the right to suspend or terminate accounts, cancel orders, or refuse service at our sole discretion if we suspect fraudulent activity, unauthorized account sharing, or violation of these Terms.
3. Product Descriptions, Pricing & Minimum Orders
- Product Specifications: We strive to display product details, materials (such as 925 sterling silver, stainless steel, freshwater pearls, and cubic zirconia), colors, and dimensions as accurately as possible. Minor variations in shade or finish may occur due to screen settings or natural material characteristics.
- Pricing & Currency: All wholesale prices are listed in USD ($) unless explicitly stated otherwise. We reserve the right to adjust product pricing, wholesale tiers, and promotional discounts at any time without prior notice.
- Minimum Order Quantities (MOQ): Certain items or wholesale tiers may require a Minimum Order Quantity (MOQ) or minimum order value. MOQ requirements are clearly stated on individual product pages or cart checkout steps.
4. Orders, Payments & Promotions
- Order Acceptance: Placing an order constitutes an offer to purchase. All orders are subject to acceptance, stock availability, and payment verification. We reserve the right to cancel or limit order quantities at any time.
- Payment Methods: We accept major credit/debit cards, PayPal, wire transfers (T/T), and Western Union. Full payment must be cleared prior to order processing and shipment dispatch.
- Promotional Coupons & Welcome Packages: Promotional codes, coupon bundles (e.g., $60 Welcome Coupon Pack), and discounts are subject to specific minimum purchase thresholds and expiration dates. Coupon codes cannot be combined unless explicitly permitted.
5. Custom Production, Branding & OEM Services
- Custom Orders: For custom designs, logo engraving, private labeling, or custom packaging (“Custom Orders”), production begins only after sample approval, artwork confirmation, and receipt of required initial deposits.
- Intellectual Property Rights: The Buyer warrants that any logos, artwork, or design specifications provided for custom production do not infringe upon any third-party intellectual property rights, trademarks, or copyrights.
- Cancellation of Custom Orders: Once production has commenced on Custom Orders, orders cannot be canceled, altered, or refunded.
6. Shipping, Delivery & Customs
- Order Processing & Lead Times: Standard in-stock orders are processed within 1–3 business days. Processing times for custom or bulk manufacturing orders will be communicated upon order confirmation.
- Shipping Carriers & Delivery: Shipping fees and estimated delivery times are calculated at checkout or provided by your sales representative. Delivery times are estimates and not guaranteed.
- Customs, Duties & Taxes: All international shipments are delivered DDU (Delivered Duty Unpaid) unless otherwise arranged. The Buyer is solely responsible for all import duties, tariffs, VAT, customs clearance fees, and taxes levied by the destination country.
- Risk of Loss: Risk of loss and title for products pass to the Buyer upon transfer of the shipment to the freight carrier.
7. Inspection, Defective Items & Return Policy
- Inspection Upon Receipt: Buyer must inspect all packages immediately upon delivery. Any claims for transit damage, missing items, or manufacturing defects must be reported to WholesaleHarbor Customer Support within 7 business days of delivery.
- Defective or Damaged Products: If an item is verified as defective or damaged due to manufacturing faults, WholesaleHarbor will, at its option, provide a replacement, store credit, or refund for the affected pieces.
- Non-Returnable Items: Due to the wholesale nature of our business, we do not accept returns or exchanges for non-defective merchandise, buyer’s remorse, or unsold retail inventory unless covered by an explicit written guarantee.
8. Intellectual Property & Website Content
- Ownership: All content on WholesaleHarbor.com—including text, graphics, logos, product images, banners, icons, and software—is the property of WholesaleHarbor or its content suppliers and is protected by international copyright and trademark laws.
- Limited License for Resellers: Active wholesale buyers are granted a non-exclusive, non-transferable, revocable license to use WholesaleHarbor product images and descriptions solely for the purpose of reselling WholesaleHarbor products on their retail storefronts or channels.
9. Limitation of Liability
To the maximum extent permitted by applicable law, WholesaleHarbor.com and its parent company, directors, employees, or suppliers shall not be liable for any indirect, incidental, punitive, special, or consequential damages (including loss of revenue, profits, business interruption, or data) arising out of or in connection with the use of our website, products, or service offerings.
In no event shall WholesaleHarbor’s total liability exceed the total amount paid by the Buyer for the specific order giving rise to the claim.
10. Force Majeure
WholesaleHarbor shall not be held liable or responsible for any delay or failure in performance resulting from acts beyond our reasonable control, including but not limited to acts of God, strikes, port closures, supply chain interruptions, severe weather, governmental actions, customs holds, or global transport disruptions.
11. Governing Law & Dispute Resolution
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with international commercial practices and applicable laws. Any dispute arising out of or relating to these Terms shall first be settled through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in the jurisdiction of WholesaleHarbor’s operating registration.
12. Modifications to Terms of Service
We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting updates to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to WholesaleHarbor.com following the posting of changes constitutes acceptance of those changes.
13. Contact Information
If you have any questions or inquiries regarding these Terms of Service, please contact us at:
- Brand / Company: WholesaleHarbor
- Website: https://wholesaleharbor.com
- Legal Email: info@wholesaleharbor.com (or support@wholesaleharbor.com)
- Customer Support: Available via Live Chat or Contact Form on WholesaleHarbor.com